Excerpt: Discover how Astervis helps call centers improve efficiency through real-time analytics, operator monitoring, and CRM integration.
In modern business, a call center is not just a department for taking calls. It's a strategic asset that directly impacts customer satisfaction and company profits. But how do you understand how efficiently your call center is working? How do you identify problems before they become critical?
The answer is Astervis.
What is Astervis?
Astervis is a modern platform for call center monitoring and analytics that provides a complete picture of your contact center's operations in real-time.
Instead of working with scattered reports and guesswork, you get a single control panel with all key metrics.
Key Features
Real-Time Dashboard
Track all metrics in real-time:
- —Number of active calls
- —Operator statuses (available, busy, break)
- —Queue wait time
- —Service level (SLA)
Analytics and Reports
Make data-driven decisions:
- —Detailed call statistics
- —Operator performance analysis
- —Peak load identification
- —Custom reports and export
Operator KPI Monitoring
Evaluate each employee's efficiency:
- —Average talk time
- —Number of handled calls
- —Time in "busy" status
- —Service quality rating
CRM Integration
Combine data for a complete picture:
- —Sync with popular CRM systems
- —Automatic customer data enrichment
- —Unified customer profile
Tired of guessing what's happening in your queues?
Astervis gives you 30+ real-time charts, operator KPIs, and CRM integration for your Asterisk PBX. Self-hosted. Install in 5 minutes. From $119/mo flat — unlimited operators.
Who is Astervis For?
Small Teams (up to 10 operators)
Even small teams benefit from transparency. With Astervis, you see how load is distributed and where processes can be optimized.
Growing Call Centers (up to 50 operators)
As the team grows, quality control becomes harder. Astervis automates monitoring and identifies problems early.
Large Contact Centers (50+ operators)
For large teams, detailed analytics and the ability to compare metrics between departments and shifts are critical.
Astervis Benefits
- —Easy Implementation — start in minutes, not months
- —Intuitive Interface — no need to be a data analyst
- —Scalability — from 10 to 500+ operators
- —Flexible Pricing — pay only for what you use
- —Security — your data is protected
Start Today
Ready to see how your call center really works? Try Astervis for free and get the full picture within 5 minutes of connecting.
Stop guessing. Start monitoring.
See your Asterisk call center's real performance — queue wait times, agent activity, trunk usage, and 30+ charts. Self-hosted on your server. Install in 5 minutes. No credit card required.
From $119/mo flat. Unlimited operators. 14-day free trial.